Reference

Your Rights and Our Terms at keratonbet

Every account on keratonbet operates under a clear set of terms — covering how your data is handled, what governs your access, and how disputes are addressed. Availability of our services depends on local law and is accessible only where permitted in your region.

Account TermsPrivacy PolicyCookie PolicyDispute Process
keratonbet Your Rights and Our Terms at keratonbet
CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you have a question about your rights, want to request your stored data, or need to flag a policy concern, our support team handles these through three direct channels. We aim to respond to legal and account queries within one business day.

Live Chat Open the chat widget from any page on keratonbet for real-time help with account terms, data requests, or policy questions.
Email Support Send detailed legal or data-access requests to our support email. Attach your account ID so we can locate your records quickly.
Account Help Centre Log into your account and navigate to the Help section for self-service options including data download requests and term acknowledgements.
DATA AND SECURITY

How We Protect and Manage Your Account Data

Your account data is stored with encryption in transit and at rest. We apply access controls so only authorised staff can view your records — and only when needed to process a withdrawal, verify identity, or resolve a dispute. Cookie data is used to keep your session active across devices, so switching from your phone to a browser on desktop does not log you out mid-session. We retain transaction records for the period required by applicable rules, after which they are deleted or anonymised. You can request correction or deletion of your personal data by contacting support with your account ID.

Encryption

All data exchanged between your device and our platform is encrypted. Your account credentials and wallet details are never stored in plain text.

Cookie Policy

We use session cookies to maintain your login state across devices. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account and transaction records are kept only as long as required under applicable rules. After that period, data is deleted or anonymised automatically.

Data Requests

You have the right to access, correct, or request deletion of your stored data. Submit a request via support with your registered account details.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about how our legal terms work, what rights you hold over your data, and how to act on them.

We collect the information needed to verify your identity and process payments — your name, contact details, and transaction records from DANA, OVO, or GoPay. Nothing beyond what your account requires.

Yes. Contact our support team with your account ID and we will provide a copy of the data we hold on you. Requests are handled within one business day where possible.

Transaction records — including DANA, OVO, and GoPay payment logs — are retained for the period required under applicable rules, then deleted or anonymised.

Our terms are subject to the jurisdiction applicable to your region. Access to the platform depends on local law, and eligibility varies by location across Indonesia.

Open a support ticket via live chat or email, include your account ID and the transaction reference. Our team reviews disputes and responds within one business day.

Yes. Any update to our legal terms is communicated to your registered contact before it takes effect. Continuing to use your account after that date means you accept the updated terms.