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How keratonbet Handles Your Personal Data

Your account information — from your login details to your DANA, OVO, and GoPay wallet data — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsData request accessIndonesia-region policy

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal data — what we hold, how it is used, or how to request a correction or deletion — our support team handles these requests directly. You can reach us through live chat on the platform, by email, or via our Indonesia support line. We aim to respond to data-related requests as quickly as possible within the timeframe required under applicable rules.

Live Chat Reach our support team through the live chat icon in your account dashboard. Available around the clock for account and data queries.

Email Support Send your data access or deletion request by email. Include your registered account name and the wallet — DANA, OVO, or GoPay — linked to your account.

Account Help Centre Log in and visit the Help section for self-service options including session history, linked wallet review, and privacy preference updates.

What We Collect and Why We Use It

keratonbet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run it — your name, contact details, and the wallet identifiers you use for DANA, OVO, or GoPay transactions. We use this data to process your deposits and withdrawals, verify your identity before

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a payout, and send account-level communications like security alerts or transaction confirmations. We do not sell your personal data to third parties. Payment data connected to your GoPay or OVO wallet is used only to complete the transaction you initiated — it is not stored beyond
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the period required for that purpose. We also collect device and session data automatically when you access the platform from your phone or browser. This includes IP address, device type, and session timestamps — used to detect unusual login patterns and keep your account secure. If
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you connect via mobile, this session data helps us maintain continuity across your active sessions. Retention periods follow applicable local law where our services are available. You can request a copy of the data we hold on your account by contacting our support team directly. Availability
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of our services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

From the moment you link your OVO or DANA wallet to your account, that data sits behind session-level encryption and access controls that limit who inside our team can view it. We apply the same standard to your withdrawal verification records and your login history. Our internal data access policy follows a need-to-know model — support agents working on your account see only what is relevant to your query. Players in Surabaya and Bandung access the same account infrastructure with the same privacy protections applied consistently across all Indonesia-region sessions.

Session Encryption

Every account session — whether you log in via mobile browser or app — runs under SSL encryption. Your wallet data and login credentials are not transmitted in plain text.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between visits. You can clear these via your browser settings at any time.

Data Retention Rules

We keep your account data for as long as your account is active and for the period required by applicable regulations after closure. You can request early deletion where local law allows it.

Access Request Process

To see a copy of your data or ask us to correct a record, contact support via live chat or email. We will verify your identity before releasing any account information.

Your Privacy Policy Questions

These are the questions we hear most often about how your account data is handled. If your question is not covered here, our support team can help via live chat or email.

We collect your name, contact details, and the wallet identifiers you use — DANA, OVO, or GoPay. We also log device type and session timestamps to protect your account from unusual access.

No. Payment data connected to your GoPay, OVO, or DANA wallet is used only to process the transaction you started. We do not sell or share this data with outside parties for marketing.

We retain your data for the period required under applicable local regulations after account closure. Where local law permits earlier deletion, you can request it through our support team.

Yes. Contact us via live chat or email, include your registered account name and linked wallet, and we will verify your identity before sending you the data we hold on your account.

We use session cookies for login continuity and functional cookies to remember your wallet preference. You can clear or block them through your phone or browser settings without losing your account.

Access follows a need-to-know model. Support agents working on your query see only what is relevant to that query. Your full wallet history and identity documents are not visible to all staff.

How keratonbet Handles Your Personal Data

How to Reach Us About Your Data

How We Protect and Manage Your Information

Session Encryption

Cookie Controls

Data Retention Rules

Access Request Process

Your Privacy Policy Questions

01 What personal data does keratonbet collect when I open an account?

02 Is my GoPay or OVO payment data shared with any third party?

03 How long does keratonbet keep my account data after I close my account?

04 Can I request a copy of the personal data you hold on me?

05 What cookies does keratonbet use and can I turn them off?

06 Who inside keratonbet can see my account and payment data?

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