Reference

How Your keratonbet Account Works

These terms set out what you agree to when you open and use your keratonbet account — covering deposits with DANA, OVO, and GoPay, how withdrawals are processed, and what we each expect from the relationship.

DANA, OVO, GoPay acceptedAccount-holder age verification requiredAccess subject to local lawOne account per personTerms apply from first login

Explore the Lobby Read FAQ

What These Terms Cover

keratonbet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on keratonbet, you confirm that you have read these terms and that you meet the eligibility requirements for your region. These terms govern how your account is opened, how funds move in and out through your chosen e-wallet — DANA, OVO, or

1
GoPay — and how disputes are handled. We may update these terms when platform conditions or applicable rules change; the version published on this page is always current. If you continue using your account after an update, that counts as acceptance of the revised terms. Your
2
account is personal to you — it cannot be transferred, sold, or shared. Any activity logged under your account credentials is treated as your own. For deposits and withdrawals, the name on your DANA, OVO, or GoPay wallet must match the name on your keratonbet account;
3
mismatches can delay or block a transaction while our team verifies the wallet. We reserve the right to suspend or close accounts that breach these terms, including accounts used to manipulate games, process third-party funds, or access the platform from ineligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY

How We Handle Your Account and Data

Account Security

Your login is protected by one-time PIN verification sent to your registered mobile number. We do not store raw wallet credentials from DANA, OVO, or GoPay — only the verified account reference.

Data Retention

We keep transaction records and account activity logs for as long as required under applicable rules. You can request a summary of what we hold by contacting support through live chat or email.

Cookie Use

Cookies keep your session active across mobile and browser so you stay logged in while switching between your phone and desktop. You can manage cookie preferences in your device browser settings.

Requesting Changes

To update your registered name, e-wallet details, or contact information, reach out via live chat with your account ID. Changes are confirmed only after our team verifies the new wallet ownership.

TERMS CONTACT

Reach Us About Your Account Terms

Live Chat Open the chat widget from any page on keratonbet to ask about account terms, wallet verification, or access eligibility. Our Indonesia support team handles queries around the clock.

Email Support Send detailed questions about these terms — including disputes, account closures, or data requests — to our support address. We aim to respond within one business day.

Account Help Page Your account dashboard has a dedicated help section where you can track the status of wallet verification, review active term versions, and submit formal requests for account changes.

Common Questions About These Terms

We update these terms when platform conditions or applicable rules shift. The date stamp on this page shows when the current version was published. Continuing to use your account after a change means you accept the updated terms.

Wallet name matching is our main step for verifying that funds move between the right people. A mismatch triggers a manual review by our team, which can delay your withdrawal until the ownership is confirmed.

No. These terms allow one account per person. Duplicate accounts are flagged during wallet verification. If a duplicate is found, both accounts may be suspended while our team reviews the situation.

Access to keratonbet depends on local law and the eligible regions we can serve. If your region is not eligible, your account will be restricted. Contact support via live chat if you believe this was applied in error.

Send your request through live chat or email support with your account ID. Our team will pull the relevant records and share them with you, subject to applicable data retention rules in your region.

Accounts may be suspended for breaching these terms — including sharing login credentials, processing funds for a third party through GoPay or OVO, attempting to access from an ineligible region, or manipulating game sessions.

How Your keratonbet Account Works

How We Handle Your Account and Data

Account Security

Data Retention

Cookie Use

Requesting Changes

Reach Us About Your Account Terms

Common Questions About These Terms

01 Do these terms change, and how will I know?

02 Why does my DANA or OVO wallet name need to match my account name?

03 Can I have more than one keratonbet account?

04 What happens to my account if I am in a region where access is restricted?

05 How do I request a copy of my account data or transaction history?

06 What can cause an account to be suspended under these terms?

Related pages